FrameX Media respects your privacy and is committed to protecting the personal information you provide when using our website or services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices you may have regarding your information.
1. Information We Collect
Depending on how you interact with FrameX Media, we may collect information such as:
- Name
- Email address
- Phone number
- WhatsApp contact information
- Company or business information
- Project requirements
- Billing information
- Communication history
- Files and materials submitted for projects
- Information submitted through contact forms
- Technical information about website usage
We only request information that is reasonably necessary for providing our services, communicating with you, processing requests, or improving our website.
2. Project Files
When you hire FrameX Media, you may provide video footage, audio recordings, images, documents, scripts, brand assets, or other project materials.
We use these materials to perform the requested services.
We do not intentionally use confidential client materials for unrelated purposes.
3. How We Use Your Information
We may use collected information to:
- Respond to inquiries
- Provide quotations
- Deliver video editing services
- Communicate about projects
- Process payments
- Manage revisions
- Provide customer support
- Improve our services
- Maintain business records
- Protect our website and services
- Comply with legal obligations
4. Communications
If you contact us by email, WhatsApp, contact form, or another communication channel, we may retain relevant communications to help manage your inquiry or project.
We may also contact you regarding active projects, quotations, invoices, or service-related matters.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support analytics or marketing activities.
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
6. Analytics and Third-Party Services
We may use third-party services for website analytics, communication, payment processing, file storage, marketing, security, or other business functions.
These providers may process information according to their own privacy policies and applicable laws.
7. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or digital storage system can be guaranteed to be completely secure.
8. How Long We Keep Information
We retain information only for as long as reasonably necessary for business, contractual, legal, accounting, security, or operational purposes.
Project files may be retained according to our operational requirements or specific client agreements.
If you require a specific file retention or deletion arrangement, please discuss it with us before or during the project.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Object to certain processing
- Request restriction of certain processing
- Withdraw consent where applicable
To make a privacy-related request, contact us using the details below.
10. Children’s Privacy
Our website and services are not intentionally directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
11. International Clients
FrameX Media may work with clients located in different countries.
As a result, information may be processed or stored in locations outside your country, subject to applicable legal requirements and appropriate safeguards.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
13. Contact Us
For questions or requests relating to this Privacy Policy:
FrameX Media
Email: hello@framexmedia.com
WhatsApp: +1 (540) 605-0883